Our Satisfaction Policies

Below are some of our basic guidelines that are in place to give you what we believe to be a very satisfying experience while using the San Diego One My Place Computing Center. We know that there is always room for improvement and ask for your input and opinion. Please understand that we are not able to imediately implement suggestions as we receive them and all input must be reviewed and analyzed prior to putting it into practice. Sometimes this may take quite some time, as we must prioritize our tasks.

Refunds

Although we strive for perfection, there are incidents that may occur that require a refund.   We have two types of refunds, time credit and monetary.   We prefer to refund with time credit, as it is faster and more convenient for both our employees and customers.   Also, our employees at the shop are authorized to give instant time credit when they complete the proper memorandum.

Refunds for Time

Our employees are authorized to issue refund time to your account with the proper memorandum completed.   The time issued will be in lieu of any future monetary compensation.   By accepting the time addition to your account you are forfeiting any future compensation for this specific incident.   Please do not ask any of our employees to issue time for invalid reasons, such as because you are their friend, or you will pay them later, etc...   You would be asking that employee to commit a crime called embezzlement.   The offending employee could be terminated and be charged with a felonious crime.   Our employees have been briefed of the consequences of embezzlement, so please do not waste their time by asking for free time.

Refunds for Money

Should the need arise for a monetary refund, a check for the amount determined by the governing board will be mailed to the address listed on the Member's homepage, or an alternate address submitted with the request.   The request form is located at:   Money Refund Request.

Refunds for Prints

Prints are a troubled area for us, as people seem to want to experiment with prints and then seek a refund. Satisfaction does not include experimentation with prints and seeking a refund. This is not an acceptable reason for a refund. Please do not ask for a refund for any misprints, as our employees will just refer you to this paragraph, which you agreed to when you first joined. Now that we have established unacceptable reasons, let's explore possible acceptable reasons. Occasionally our printers run low on toner and leave faded areas on the prints. If you feel that your print is sub-standard because of a toner problem, one retry is acceptable after the toner has been replaced.

Behavior

 Last updated 2 June 2011
While we don't maintain the quiteness level of the public library, there are still certain unacceptable behavior traits that will not be tolerated. Please do not act foolish, as our employees will just refer you to this paragraph, which you agreed to when you first became a member. Some examples of unacceptable behavior are listed below. This is not an all inclusive list, and our on duty employee does have some descretion regarding these situations. These rules are subject to change at any time without notice. This page is the most up to date version of our shop behavior guidelines.

Partial List of Unacceptable Behavior

  1. We reserve the right to refuse service to anyone
  2. ALL members will have their picture on file
  3. All members under 18 year of age must have a signed permission slip on file
  4. No loitering, kicking back or lounging
  5. No tampering with wires or cables
  6. No loud or disruptive behavior
  7. Quiet Please!!
  8. No spinning in chairs
  9. Place trash in the trash cans; not on the floor
  10. Place trash in the trash cans; not behind the monitors
  11. Place trash in the trash cans; not behind the computers
  12. Any theft or damage will be prosicuted
  13. Parents are financially responsible for their children
  14. Time can not be given to another member
  15. Guard your password
  16. Inactive accounts may be suspended after six months
  17. Any violations of these rules can result in suspension of services
My Place Computing Center SD1
1131 Broadway near 11th
San Diego, CA   92101
Across From the CC Trolley Stop
(619) 230-1015 [Map]

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